326 Reviews Found
Confirmed Sales Customer
Very nice. Didn’t have to spend all day at dealership
Richard H.
DE PERE
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Confirmed Service Customer
I had to have the replacement transmission repaired for the second time but this time out of my pocket. Bobby was my service rep and he was awesome!
Jeff J.
Greenville
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Confirmed Service Customer
Fast, friendly service. Comfortable waiting area.I liked that I could complete my visit on my phone. A great experience all around! Thank- you!!
Christine M.
Menasha
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Confirmed Sales Customer
Everyone was so friendly on the day we came to pick up Yukon. Tonya was a pleasure to work with and adapted to our needs through the process!
Blake B.
Pulaski
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Confirmed Service Customer
I was there to fix a slow leak in a tire and to have a general inspection of the car at 19K miles. I was impressed with the service on a few levels. The speed was very good, but it was during a snow storm, so that could explain this as I was among 2 customers. The quality was good, they found the leak and explained the status of the car at this point (19K). Also, the service rep was extremely professional. This was very refreshing, as for us, it is not a pleasant thing to have to take our cars anywhere. This may have changed that. I hope so!! Nice work Bergstrom!!
Matthew D.
APPLETON
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Confirmed Sales Customer
Helpful salesman. Hassle free pricing. I was hoping to get a little more for my trade in.
Terrence F.
CUSTER
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Confirmed Service Customer
My transmission went out and the cost to fix it was so high it wasn’t worth fixing. I ended up purchasing a new vehicle. If I have any problems with this cars transmission I will not ever purchase a GM car again
Debbie L.
APPLETON
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Confirmed Service Customer
Fast efficient friendly service. Will continue to use them...
Sheri W.
APPLETON
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Confirmed Service Customer
I was treated very well, when it looked like my repair would take longer than expected, I was given a ride home and a ride back to dealership when done.
Lynn V.
Appleton
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Confirmed Service Customer
I brought my vehicle to Bergstrom to address a warranty concern. I noticed the rear speakers were not working when the fade was set to the back. I also requested an oil change. The person who assisted me checked the radio settings to ensure the issue was not due to operator error. He confirmed that the speakers were not functioning correctly. Two hours later, I received a call informing me that the speakers were operating as designed. I picked up my vehicle after the oil change but was threatened by the dealership. They told me that if I brought my vehicle in for bumper-to-bumper warranty work and the dealer could not replicate the error, I would owe them about $70. I asked what would happen if it was a safety concern, but they reiterated the same policy. I was shocked by this policy despite purchasing three vehicles from this dealership, all with bumper-to-bumper warranties. I have only had three or four warranty issues in ten years, all verified and repaired. To make matters worse, I checked the oil level when I got home and was filling the windshield washer fluid. The reading was just below the hash marks. While Bergstrom charged me for enough oil to service the vehicle's minimum fluid requirements, I had to add ¾ and a quart to meet the manufacturer's recommendations. I even brought it to a local mechanic to verify that I had checked the oil correctly. The dealership's policies deter customers from ensuring that their vehicle is operating safely and correctly under warranty and from doing routine maintenance that, when incorrectly performed, may cause premature engine wear. If a technician cannot do the small things right, how can I trust them to conduct potential major maintenance? I don't blame the team members on the front lines. Bergstrom Management should look at their policies and ask themselves if experiences like mine will make customers interested in buying a vehicle from them in the future. They should TRAIN their technicians, EMPLOY some quality controls, and do something to prevent these types of mistakes from happening again.
Kevin H.
Neenah
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Confirmed Service Customer
Service is on time, the sales area was less than helpful. Two salesmen said if there is anything you need to come to my office and walked away that's real customer service.
William J.
SHAWANO
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Confirmed Service Customer
Very clean and the staff was extremely courteous.
Dustin V.
Appleton
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Confirmed Service Customer
Came in for an oil change and told them of a noise so they did take it over to the other shop to get it looked at. I was in a pinch for time as this was the weekend before Christmas and I had a number of errands to run before picking the kids up from school. They were nice enough to shuttle me to the mall while I waited to find out what was wrong with my truck. After an hour with no call I had to call them and they still did not get to it. Called back after another 30 minutes to tell them that we needed to get picked up and would have to get my truck looked at a different time as I had other errands to run which they then told me that my truck was apart and waiting for the part to arrive and it would be done between 1:30-2:00, I told them that wouldn't work but didn't have much choice as they already started to work on my truck. So I called again to get picked up and an hour and half later finally someone picked me up from the mall. I understand they were down a few drivers but if I would have known it would take this long I would not have gone, the drivers were very respectful and nice and I knew it was not their issue. So basically I wish they would have informed me that they were fixing my truck before taking it apart. I would have scheduled a different time to get it fixed. I also had to call our sales contact about 5-6 to find out what was happening with my truck and dealing with the shuttle service.
Amy K.
Appleton
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Confirmed Sales Customer
Erik, Pierce and the rest of the dealership staff were friendly, had a smile on their face and were wonderful to work with. I Would definitely recommend purchasing a vehicle through them.
Trevor S.
Negaunee